terms and conditions

Terms and conditions for services provided to customers of Archive Mole (archivemole.com). Requesting a service constitutes full acceptance of these terms and conditions.

 

Turnaround times

The turnaround time is largely dependent on the nature of the task. In general, the task will be completed more quickly if you (the customer) provide precise information (e.g. accurate file names and numbers) during the booking stage. We will respond to any booking request within 48 hours. We will also keep in touch with you throughout the process to ensure that you remain in control at all times.

 

Copyright

Archives, libraries and record offices have their own copyright regulations. It is your responsibility to ensure that you adhere to these regulations, as well as to copyright-related legislation, when using digital copies of the materials.

 

Restrictions

Archives, libraries and record offices exclude certain materials from self-service photography. It is your responsibility to ensure that the requested materials can be photographed. We will not make any claim to the images and they will not be sold or given to any other person.

 

Payments

We will not begin work on any tasks until satisfactory payment has been received. Payment will be requested once all aspects of the service have been agreed and arranged. Payment can be made by PayPal or credit/debit card by following the instructions in our invoice email.

All our services are charged at a half-day rate of £80 (reduced rate of £50 for MA/PhD students for the Scan & Deliver service only).​ The Scan & Deliver service is charged at the standard or reduced half-day rate plus any travel and accommodation expenses (if required). The total price of a Scan & Deliver booking is determined by multiple factors, including the number of archives, libraries or record offices that need to be visited, travel and accommodation expenses (if required), and the amount of materials that need to be retrieved and photographed. Remember, you are paying for our time, not the materials.

 

Right to cancel

You have the right to cancel a task at any time prior to completion. If the task is in progress then we will invoice accordingly for the work already completed.

 

Delivery

For the Scan & Deliver service, we will send you digital copies of the requested materials within three working days of the final day of the research trip. We will send all files via your preferred storage service (e.g. OneDrive, Google Drive). For other services, we will send all files via your preferred storage service or, if possible, email.

 

Refunds

We have been conducting archival research for over ten years, so we know what is and what is not a user error. We endeavour to produce the best quality photographs of any materials, though the quality of the photos will always be restrained by the quality of the original material. We are also very fair and if there is a genuine fault with any of our work, we are happy to negotiate a refund with you.

Updated February 2021